Refund policy

At Oooh, every piece is made to order. Prints are printed for you, frames are assembled for you, and Lightboxes are built in-house. Because of this, we don't accept change-of-mind returns. But if something is genuinely wrong with your order, we'll make it right.

What's covered

For prints, Acrylic Framing, and Lightboxes alike:

Your item arrived damaged in transit
A defect in the print, material, or craftsmanship, such as visible flaws, color that's clearly off, or a cracked or chipped panel
The wrong item was shipped: wrong artwork, size, frame color, or piece
What arrived doesn't match what was shown on the product page

How to report an issue

Email us at printsbyoooh@gmail.com, or reach out via SMS or WhatsApp at 0928 341 7483, within 7 days of delivery. Include your order number and clear photos of the issue. For damage claims, please also include a photo of the packaging.

What happens next

We'll review your photos and get back to you. For prints and Acrylic Framing, you can choose a full refund or a free replacement. For Lightboxes, we'll offer a free replacement first. If that doesn't work for you, just let us know and we'll refund you instead. In most cases you won't need to ship the damaged item back to us; we'll let you know if we do.

Lightbox: extended coverage for functional issues

Because a Lightbox has an electrical component, a problem isn't always obvious the moment you open the box. Beyond the 7-day arrival check above, we cover genuine functional failure for 14 days from delivery: the unit won't turn on, flickers, or lights unevenly.

This extended coverage doesn't include damage from water exposure, drops or impact, a casing that's been opened or tampered with, or use with an incompatible power source.

Bundles

If you ordered a Lightbox or frame together with prints and only one piece has an issue, we'll fix or replace that piece, not the entire order.

What's not covered

Change of mind, ordering the wrong size or color yourself, normal wear over time, and damage that happens after delivery from misuse or an accident.

Questions? Reach us at printsbyoooh@gmail.com or via SMS/WhatsApp at 0928 341 7483.